We at Branded360 realize understanding Terms & Conditions of any sale is important to the health of a relationship and in meeting expectations. Listed below are our terms and conditions of sales. If there is a question regarding any of the terms of our Sale, please contact our Customer Service Team at cs@brande3d360.com. We are here to help.

New Accounts and Account Policies

We are happy to set up an account for you and payment terms. A New account application must be completed along with references and two pre-paid orders. If payments are not made within net terms, your account can be canceled, or your payment terms may change based payment history.  Please contact cs@branded360.com for a new account application after completing two pre-paid orders.

Shipping and Delivery

All quoted delivery times are after art/logo approval. Generally, normal delivery on all stock apparel items is 10-14 days after art approval. However, production schedules may vary depending upon products and decoration method. Delivery schedules are based on manufacturer's requirements, so please refer to individual product detail pages and or your quote.

All shipments are via UPS ground unless otherwise specified. Call us at 800-360-3119 or email us at cs@branded360.com for rush orders and we will do everything possible to meet your deadlines. Rush charges and expedited air freight will be applied to your final cost. Please request a quote for rush fees.

We make every effort to ensure the products on our site are in-stock and ready for decoration. Occasionally, due to circumstances beyond our control, stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

If you are shipping to multiple addresses then simply email cs@branded360.com or call 800-360-3119 when placing your order to specify multiple shipping addresses.

Pricing and Payment

Our order minimums are decided on a case by case basis. Please see below for a general outline for minimum quantity orders email cs@branded360.com or call 800-360-3119.

Apparel: For embroidered apparel, the standard minimum order quantity is 24 per color/style. You must use the same logo and logo colors on a single color/style to qualify for minimum pricing. Some styles may have higher minimums. Please refer to individual product detail pages or contact our Customer Service Team @ cs@branded360.com.

For screen printed apparel, the minimum order quantity is 36 per color/style. You must use the same logo and logo colors on a single color/style to qualify for minimum pricing. Set up fees apply.

Headwear: For embroidered headwear, the standard minimum is 48 per color/style. You must use the same logo, logo colors and decoration method to qualify for minimum pricing. All caps should be the same style, color, and logo as the initial cap you ordered. You may not combine headwear styles, colors and identification options to meet minimum requirements.

Setup charges vary by product. Please refer to individual product detail pages, your quote or contact cs@branded360.com.

We accept the following forms for payment:

You can use any major credit card (Visa, MasterCard, Discover or American Express, Zelle, ACH). In accordance with state and local tax laws, we may be required to charge sales tax on your order. To pay with ACH or Zelle, contact accounting@branded360.com to payment details.

If you are using a Credit Card we do add a 3% convenience fee to your total.

Art and Decoration

We at Branded360 know that branded promotional products are a direct reflection upon your company or organization. Although we use state of the art printing processes, the final product will only look as good as the artwork submitted to us. In order to establish your corporate identity we list our requirements below for submitting artwork.

Vectored art is the preferred type of artwork.
Convert type to outline, paths or curves, or include necessary fonts.
(Include all placed graphic files and placed images as separate linked files and not embedded.)

If you are not able to send a file in these formats, we do have an art department which can work with and recreate your art files. We charge $75 an hour for art conversion and/ or re-draw and the fee is based on time. For changes, such as, adding a tagline or removing portions of the logo we charge $45. You will be quoted an art price in advance for your approval. Pricing is subject to change based on artwork.

Our standard turnaround time for new art and art conversion is 3 – 5 business days. A standard logo change is 48- 72 hours.

We provide PMS color-matching unless otherwise stated. If PMS color-matching is not possible on an item, the closest available color will be selected. One of our graphic design experts can help you select imprint colors for the best presentation of your artwork. For embroidery, we will select the embroidery thread color which most closely matches a specified PMS color. Some additional charges may be incurred for a PMS match.

Artwork Policy

Branded360 uses art, logos and other materials (Artwork) supplied by our customers to provide products and services. Branded360 assumes no responsibility for determining the proper ownership or proper use of the Artwork. Any customer of Branded360 represents and warrants to Branded360 that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectually property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. Branded360 assumes no responsibility for determining who does or does not have such authority.

By submitting Artwork to Banded360 for use on a product, customers shall defend and hold harmless Branded360 for the use of any Artwork and for breach of this warranty. Customers shall also indemnify, hold harmless, defend and absolve Branded360, its affiliates and licensors for and against all claims, liabilities and expenses arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, logo or other proprietary rights or merchandise. This directive will remain in effect after delivery of the product or service.

Branded360 reserves the right to refuse to provide product or service when it is determined that the Artwork does not meet Branded360 standards.

Orders and Returns

Since your order goes into process as soon as artwork is approved, we are unable to allow for changes, corrections or cancellations in most cases. Please review your order carefully before placing it. In most cases you will need to place a new order for additional items. Call us at 800-360-3119 or email us at cs@branded360.com for any additional charges, if applicable. A new order would not be delivered in the same shipment or at the same time as the original order.

We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or underrun of an order quantity may occur. Our policy allows for a 2% failure on all decorated items. If you need exact quantities, we will need to order ± 5% overage in order to cover your quantities. Please notify your Sales Representative that you need exact quantities. Overage's will be included on your invoice. By approving the quote, you are agreeing to these terms.

For Printed items a ± 10% overage is industry standard and will be billed upon shipment.

 

Product Color

Product colors are reproduced as closely as possible throughout our website. However, actual colors of products or identification processes may vary. This is due to difference in monitors and how a image is seen. The colors are to be used only as a guide; please contact us at 800-360-3119 or email us at cs@branded360.com if you have specific color requirements.

Return policy

If the product is personalized, then we are unable to accept returns. If you feel your order was produced incorrectly, please contact us at 800-360-3119 or email us at cs@branded360.com within 10 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and accept your return and repay your freight costs. We regret we cannot accept returns sent C.O.D. nor can we accept returns based on defects discovered after you have a third party apply additional decoration.

We charge a 15% restocking fee for blank, non-decorated items that are returned. Your Return Authorization request must be made within 10 days of receiving the product. All claims for shortages, loss or non-delivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.

Terms and Conditions of Sale

All orders are subject to written acceptance. Orders may not be canceled once production has begun. Orders canceled before actual production has begun require written notice. Orders that can be canceled are subject to charges for all costs of processing and make-ready preparation that may have occurred prior to receipt of cancellation notification.